I bought a Hoover washing machine about 2.5 years ago, and the touch panel recently malfunctioned. On the 24th of the month, I contacted the authorized service to report the problem. The next day, on the 25th, the local authorized service contacted me to see if the problem had been resolved, if the product was still under warranty, and to confirm my address. I provided the necessary information. However, today, the local authorized service called again and requested the same information as if we had not spoken on the 25th. Additionally, they informed me that installing a washing machine in the bathroom is not permitted. As a result, I contacted Hoover Turkey again to report the situation. Hoover Turkey stated that they would communicate with the service again. However, I believe they are stalling and do not wish to repair the device under warranty. As a result, I intend to formally report the situation in writing, request a faster resolution from customer service, and, if necessary, seek legal recourse to protect my consumer rights.
Although I replaced the front panel of my 4-year-old Hoover washing machine with a brand new one 6–7 months ago for ₺3,500, the same malfunction has occurred again. Now, they are asking for ₺5,500 to replace the front panel once more. This amount is being requested just because the "start" button is...
My Hoover brand washer-dryer, which I purchased about a year and a half ago, has broken down multiple times. The İzmir Karşıyaka Hoover service took the machine for repairs for the third time, and it still hasn’t been fixed. Each time the machine was returned, the same issue reappeared within days, ...
I purchased a Hoover washing machine just 6 months ago, and it has already encountered a serious malfunction. I reached out to their authorized service through the call center, and they took my machine away 20 days ago. Shockingly, I am still without my washing machine. Currently, within the warrant...
Hello, the dishwasher I previously purchased from you has malfunctioned. I attempted to fix it myself but was unsuccessful. Your customer representative provided me with the contact details of the nearest Keçiören authorized service center. I called, and explained the situation; when I called on Tue...
I purchased a Hoover H3WS 495TA4-S washing machine three months ago. Recently, the washing machine stopped working. I called Hoover customer service and they sent a technician to my home. The technician diagnosed the problem as a sock that had become stuck in the machine. However, Hoover refused to...
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