Hoover Washing Machine. NOT DONE Despite Being Under Warranty
I live in Bolu, bought a Hoover washing machine. The only authorized service in Bolu came and installed it. The warranty period of the machine continues. A few days ago, when my wife saw that the plastic inside the boiler had slipped out of its place; I registered to Hoover's 850 phone number since it was under warranty. Hoover's sole authorized service in Bolu came today (24 January 2024 - Wednesday). And although it was under warranty, he said that he would replace the slipped plastic - bakelite part for a fee. When I refused, he left without replacing it. I could not approve of this move for a well-known and quality company like Hoover. I demand that the plastic part inside the washing machine be replaced free of charge as the warranty continues. I expect this from the Hoover brand. Greetings, regards...
Dear Customer, We would like to thank you for informing us about our products and services. Your complaint has been received. We will contact you as soon as possible. We kindly ask you to continue sharing your thoughts about our company's products and services so that we can serve you better. You can get support from our Customer Service between 08:00 - 20:00 every day of the week. Best regards, Hoover Consumer Line
Dear company, Despite repeatedly expressing my concerns via the 850 phone number you provided, no resolution has been reached yet. I would like to inform you of this matter. Our goal here is not for you to respond to our complaint immediately, but to reach a solution-oriented outcome. Best regards.
