purchased a Hover brand dryer, and it took a week for the installation service to arrive. The service team, going by the name Ezgi Sogutma Hoover, displayed a rude attitude over the phone, claiming to be very busy. They quickly plugged in the device, said they were leaving, and when I inquired about extending the warranty, I was told I needed to pay in cash for the information to be entered into the system. a week passed, there was no information provided, either written or verbal, regarding the warranty extension. When I contact customer service, they claim they cannot see it in the system and direct me to the service team. The service team, on the other hand, brushes me off, citing their busy schedule, I guess entering information into the system is an insurmountable task for them.
I called the authorized service to install the Hoover brand dryer I bought on September 27, 2023. They said they could provide additional warranty, and it was 900 ₺. I also sent an instant message. They called after 20 days, saying they could not provide an additional warranty, and they asked for 60...
I purchased a Hoover dryer, but I’ve been waiting nearly a week for it to be installed. Every time I contact customer service, they say the issue has been passed along, but nothing gets resolved. They promise installation in the afternoon, then delay it to the evening, and now I can’t even reach the...
I recently purchased a dryer from Hoover and scheduled an appointment for the installation with their team, however, twice they failed to show up for the appointment. This not only wasted my time, as I had to take time off from work but also left me feeling disenchanted with the brand's service. It ...
I got a washer and dryer from Hoover. Before a year had even passed, it broke down, and the serviceman arrived. The part was supposed to arrive from Eskişehir, but it's been a month. After a month, the component finally came after repeated calls to them. The technician had previously indicated they ...
I recently purchased a Hoover dryer, and the shipment arrived in three to four days. I contacted the customer service department after the product was delivered to schedule the installation. We haven't heard from anyone in 13 days, and no one has even bothered to show up or call. I was forced to cal...
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