I purchased a set of four white goods from Hoover. The authorized service team came, installed the products, and assured me they were ready for use. However, when I ran the dishwasher, it flooded my kitchen. When I called the service again, they suggested that the machine might have been connected to a closed drain and that I needed to resolve the issue myself. It turns out they had connected it to a blocked drain and left. As a result, I had to clean up water late at night. When I contacted Hoover customer service, they said it was my responsibility to prepare the drain and that they couldn’t do anything. I am not a plumber and shouldn’t be expected to know about drain types. I explained that if the area wasn’t properly prepared, they shouldn’t have handed over the product as ready for use, but they provided no support whatsoever.
I made the mistake of buying a Hoover dishwasher, and the problems I faced with the service seemed endless. After struggling for a whole month to set up the product I purchased online, installation finally happened. "The light's on, it's fine," they said. When we tried to run the machine after movin...
A damaged product was delivered from Hoover, but we accepted it as the damage wasn't visible in the packaging. When the technical support team arrived to assemble the product, they discovered that the front cover had collapsed inside. Despite buying the product earlier and waiting for its installati...
I recently faced a malfunction with the basket elevator in my Hoover dishwasher. Upon contacting an authorized service through their official website, I provided detailed information, including pictures of the problematic part, through multiple interactions with the technical support team. However, ...
The authorized service that installed my Hoover brand built-in stove failed to secure the gas connection hose properly, causing it to loop much lower than it should. Consequently, the dishwasher, intended for under-counter installation, couldn't be mounted as the hose obstructed its placement, protr...
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