Homebase Took My Money for Garden Chairs Didn’t Deliver and Delayed My Refund

Paying in full, I placed an order for a set of lawn chairs from Homebase's website choosing a particular delivery date. All day waiting for the delivery, I waited home but nothing showed up. After repeated calls to customer support, I was at last told the chairs were out of stock even though they were listed on the website when I ordered. I was advised I will be refunded, and processing that would take up to seven days. Worse still, even though Homebase already had my payment, I was told to reorder and pay again should I still want the chairs. I waited whole day without any courteous call to let me know about the stock problem. This has made me angry and devalued as a client.