Expecting it to arrive on the specified delivery date, I paid around £400 for a wardrobe from Homebase. I called customer care when it didn't show up and they advised of a delay. The wardrobe arrived at last after an additional week, only for me to find it was the wrong wrong colour and size, and absolutely inappropriate for my area. Worse, Homebase revealed that the product came from a third-party supplier, thus they were waiting for a reply before they could fix anything. I now have a wardrobe I did not order, and daily contacts to customer service yield nowhere. I never imagined purchasing furniture from Homebase would cause this much trouble, and should the problem not be remedied, I will be consulting on Consumer Rights.
Paying in full, I placed an order for a set of lawn chairs from Homebase's website choosing a particular delivery date. All day waiting for the delivery, I waited home but nothing showed up. After repeated calls to customer support, I was at last told the chairs were out of stock even though they we...
Since I live far from a Homebase, I have now made two visits to resolve problems in the same sequence. The first time I picked up a click-and-collect order and discovered, when I arrived home, one of the garden lights was broken. Today I went back to the store to exchange it and return a couple othe...
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