Since I live far from a Homebase, I have now made two visits to resolve problems in the same sequence. The first time I picked up a click-and-collect order and discovered, when I arrived home, one of the garden lights was broken. Today I went back to the store to exchange it and return a couple othe...
Paying in full, I placed an order for a set of lawn chairs from Homebase's website choosing a particular delivery date. All day waiting for the delivery, I waited home but nothing showed up. After repeated calls to customer support, I was at last told the chairs were out of stock even though they we...
Expecting it to arrive on the specified delivery date, I paid around £400 for a wardrobe from Homebase. I called customer care when it didn't show up and they advised of a delay. The wardrobe arrived at last after an additional week, only for me to find it was the wrong wrong colour and size, and ab...