The product Dyson sent me was delivered on April 2 to someone named E*** Y**** without my permission, and without anyone contacting me or asking for confirmation. Since April 8, I’ve been calling repeatedly, and Hepsijet keeps stalling me. I still haven’t received my product, and no one is giving me any information. Although a code was sent to my phone for security purposes, I was never contacted. The delivery person didn’t reach out to me at all. Even if I wasn’t available, how could the package be delivered to someone else without entering the code? They noted that it was given to a security guard, but I don’t have a security guard at my residence. Clearly, someone misrepresented themselves and took my package—it was likely stolen. It’s been 12 days and the product is still missing. In the images I uploaded, it clearly shows that the recipient should be G**** Ç..., but it was delivered to someone named E*** Y****. Are ID details not recorded for the person who receives the package? Can they just hand it to anyone on the street? I don’t understand why this is taking so long. They should locate whoever accepted the delivery. Can you please help me with this issue? I’ve been seriously affected. The product came from Dyson, and I’ve suffered a significant financial loss. I also want to file a complaint against the courier who handed over the package to someone else.
I am extremely disappointed that my order number 679 480 848 from the Dyson store on Hepsiburada has not been delivered as promised. Even though I made a request, they denied my claim, stating that a mere photo of the package was sufficient evidence of delivery. Simply providing a photo of the packa...
I'm deeply unhappy with the Kolay Gelsin cargo company because they failed to deliver my Dyson product with tracking number 40713734. They claimed they couldn't deliver it because the address was incorrect, but they didn't bother to call and confirm the address or contact Dyson for verification. Let...
I'm having an issue with my Hepsijet shipment. According to the courier, they delivered it in my name, but I haven't received it. When I called, they claimed they had left it on the top floor, but the residents there denied receiving any delivery. The courier failed to collect the recipient's name, ...
I purchased a device directly from Dyson's website, but only the travel bag for the product was delivered. When I contacted Hepsijet customer service, they informed me that the cargo was damaged during transport and would be returned to the company, advising me to reach out to Dyson. I received no n...
Sürat Kargo sent me a message stating, "Your package has been delivered," but I haven't received anything at all. I encountered issues when attempting to file a complaint on their website, as the system wouldn’t let me proceed. I checked the tracking number, and it indicates that the package was "de...
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