Hello, I urgently need a response regarding my ten canceled orders with Guess. We have no means of communication, neither an email nor a phone number to reach them. This lack of customer service is unacceptable, and it makes me question the brand's quality. I won't be shopping at Guess again. Even my last order was a mess, and despite my payment, the order section didn't go down. I'm fed up with the lack of transparency and communication. If they don't respond soon, I will escalate the matter to the judiciary. Also, I demand the cancellation of the restriction orders GE04168548 and GE04168355. Free shipping doesn't mean we have to pay the customs tax. I want Guess to be accountable for their negligence and respond to my concerns.
I placed an order on Guess.com over 10 days ago, yet I have received no shipping confirmation or update. The website clearly states that orders are shipped within 2-3 days, and customers will be informed via email. However, I haven’t received any communication at all. There’s no contact number avail...
On September 2, 2024, I placed an order through the Guess online store. My order was shipped via DHL from Germany on September 3, 2024. However, as of October 24, 2024, I have yet to receive the package. I contacted customer service on October 14, 2024, and was assured that I would receive a respon...
On October 23, 2024, I placed an online order through the Guess website. However, due to the total amount exceeding the international shopping limit, my order was not shipped, and I was informed that the amount would be refunded. Since then, I have been waiting for my refund for over two months, ye...
Hello, I purchased a bag from Guess and have been waiting over 20 days due to customs and shipping delays. The process has become incredibly frustrating, especially since the website is only available in German, making it difficult to communicate or get any updates. I’ve tried reaching Guess custome...
On October 7, I purchased a T-shirt and a tracksuit from Guess’s official website with order number ge08022336. After placing my order, I was informed that the tracksuit was out of stock and that a refund of ₺10,800 would be issued. However, the other items in my order are still shown as pending and...
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