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Grundig Gwm101425 Washing Machine Water Leaks Ruining My Home

Grundig Gwm101425 Washing Machine Water Leaks Ruining My Home
Grundig Gwm101425 Washing Machine Water Leaks Ruining My Home
Grundig Gwm101425 Washing Machine Water Leaks Ruining My Home
January 23, 2024 7:14 PM88

My Grundig washing machine is consistently leaking water, causing havoc in my home. Despite multiple service calls, they only temporarily fix the issue by replacing or attaching a hose each time. This is the third flooding incident, and my carpets are soaked, baseboards are swollen, and even the wooden floors underneath are waterlogged. Enough is enough—I'm tired and frustrated with no one taking responsibility for the damages. Do I really need to escalate this to the Consumer Arbitration Board? It's absurd that I have to put my life on hold to deal with a machine that's barely a few months old. It's outrageous, considering the hefty price tag we pay for these products. You don't deserve my hard-earned money if you can't stand by your product!

January 24, 2024 11:41 AM (16 hours after complaint)

Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us primarily. As the Grundig family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Grundig Customer Communication Center

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