I lost all my Growtopia items after update, how can I get them back?

If you lost all your Growtopia items after an update;

• Contact Growtopia support immediately via the official support page or in-game support and explain that your items disappeared after an update
• Provide your GrowID, world name(s), approximate date/time of the update, device/platform, and screenshots or videos if you have any

Ask them to;

• Review server logs and account inventory history around the update
• Confirm whether the loss was caused by a rollback, sync error, or bug
• Restore the missing items if the issue was system-related

If the problem persists;

• Keep all correspondence, screenshots, and world details
• File a complaint on Xolvie to seek visibility, recovery, and a fair resolution