Problems with My Grand Pasha Bet Account

I'm so angry right now! I can't play any games in my account because it keeps crashing. I've written to live support several times, but they keep telling me there's an infrastructure issue. It's extremely inconvenient because when I log into another account, I can enter every game without issue. However, when I try to use my own account, it simply does not work. It's been more than a day, and the problem still hasn't been resolved. What should I do to resolve this problem? Is there a problem with my account specifically, or is it a general problem? Is there anything else you can do? I'm hoping that someone can assist me here as soon as possible. This is seriously affecting my gaming experience, and it's becoming quite annoying!