I have been a long-time Platinum account holder on GrandPashaBet and have invested between ₺8–10 million overall. Despite never violating any rules, for the past month the risk department has unfairly blocked me from receiving bonuses. I always played the same way, combining 2–3 football matches in a bet slip, strictly following the platform’s rules.
Most recently, I deposited ₺40,000 and requested the corresponding loss bonus, but it was not credited to my account. On top of that, my Platinum status was removed entirely, and all of my bonus rights were revoked. This was done without a valid reason.
I repeatedly contacted live support, requested callbacks, and even spoke over the phone. Each time, I was simply told, “You have been blocked by the risk department, nothing can be done,” before the call was ended. Emails I sent also went unanswered.
Currently, my account is still active, and there are no restrictions on withdrawals. However, I feel mistreated and unfairly punished because my Platinum account was removed and my bonuses were canceled without justification.
I deposited over ₺5,000 on GrandPashaBet, only to have my loss bonus unfairly revoked. When I inquired, I was told it was a decision by their "risk unit," but no one provided a clear explanation. I repeatedly asked what mistake I made so I could avoid it in the future, yet they couldn’t give me an a...
I have been an active user of my GrandPashaBet account for 5 years. On September 4, 2025, I lost a total of ₺63,000 on sports bets and requested a loss bonus as stated in the promotion. However, the ₺12,600 loss bonus that I was entitled to was never credited to my account. When I contacted custome...
I have a platinum account at Grandpashabet, and I have always been able to use my deposit and loss bonuses regularly without any interruption. However, for about the last two months, my deposit and loss bonus rights were suddenly closed without any explanation, even though I continued playing on the...
I’ve been playing on GrandPashaBet for quite a while, but the way they’ve started handling player accounts lately is completely unacceptable. I deposited my money, placed a side bet, and unfortunately lost. After that, I simply requested a bonus, as is common practice on the site. Instead of grantin...
I deposited nearly 2 million ₺ on GrandPashaBet and was a Platinum member. However, when I logged into my account today, I noticed that my status had been downgraded to a regular member, and my loss bonuses were deactivated. This is incredibly disappointing, considering the loyalty and investment I’...
