GoPay top-up didn’t arrive in balance, how can I recover it?

If your GoPay top-up didn't show up in your balance, first check the transaction log in the GoPay/Gojek app to make sure it went through and that you used the right amount and phone number.

GoPay's history only shows successful top-ups. If the amount added would make your sum higher than your account limit, the top-up might not be processed at all.

Due to system problems, top-ups can sometimes take longer than expected. Wait up to 48 working hours before thinking that it is lost.

If it still hasn't come after that, reopen the app, refresh, and then report the problem through "Help/Contact Us" or customer support, making sure to include proof of purchase so GoPay can look into it and give you a return if necessary.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.