Unable to Use Google Play Points, No Support Provided

I am unable to use my Google Play Points, and I have not received any support despite repeated attempts to resolve the issue. I’ve sent notifications and checked settings, but there is no option or solution available. The community support section only provides generic responses that do not address my specific problem.

Google, I kindly request that you resolve this issue immediately. I have accumulated these points with the expectation of using them, but your lack of proper support is incredibly frustrating. Please provide clear guidance or fix whatever technical problem is preventing me from accessing my points. This has gone unresolved for far too long, and I expect a prompt resolution.