I lost my Gemmy AI subscription after payment, what should I do next?

First verify that you are signed in with the same account used to purchase the subscription and check whether the payment was completed rather than remaining pending.

If you subscribed through the App Store or Google Play, confirm that the subscription is listed as active in your account settings and use the app's restore purchase option if available.

If your payment is confirmed but your Premium access has not been restored, contact Gemmy AI support and provide your account email, transaction ID, payment receipt, and screenshots showing the missing subscription.

Ask them to manually verify the purchase and restore your Premium access, and keep copies of all correspondence in case the issue requires further investigation.

If the issue persists, post a public complaint on Xolvie explaining your issue clearly; this often draws faster moderation attention than private tickets alone.