I would like to report a very serious issue I experienced while using Google’s Gemini AI assistant. About 5–6 days ago, I asked Gemini for information about hair removal creams and specifically whether Bioder hair removal cream could be safely used in the genital area. The assistant clearly told me that the product could be safely used in that area, which was incorrect and misleading.
Relying on this information, I purchased the product from Amazon for approximately $7. However, when the product arrived, I saw a clear warning on the packaging stating: “Do not use on the genital area.” If I had not noticed this warning, I could have suffered serious chemical burns and long-term health issues.
This situation caused both financial loss and placed my health at serious risk, which is extremely concerning and upsetting. A few days ago, I reported this issue in detail through Google’s “Send feedback” feature, but I have not received any response.
I find it completely unacceptable that an AI assistant provides incorrect and potentially dangerous guidance on a matter involving personal health and safety. I request that Google take this serious error into account, compensate me for my financial loss, including the cost of the product, and take the necessary steps to initiate a compensation process due to the risk and harm caused.
Even though I have never intentionally used Google Gemini or knowingly started any subscription, I noticed multiple charges taken from my Ziraat Bank account listed as “Google Gemini” in my mobile banking transactions. Specifically, my account was charged $3 five separate times, and today another $3...
A few days ago, I purchased a Premium membership for Google Gemini AI by paying approximately $3 USD. However, despite the payment being successfully processed, the Premium features have not been activated. When I try to use the Premium features, an error message appears on the screen and the featu...
This morning, I noticed a charge of $18 on my Garanti Bank debit card for an application listed as “Google Gemini.” I have never subscribed to this service, I was not aware of it, and it appears as though a top-tier plan was activated on its own and charged to my account without my knowledge. I rec...
I enrolled in the Gemini AI Student Version membership through Google for Gemini AI. I am a teacher, and as requested by the system, I uploaded all required documents completely and on the specified dates. Despite this, while I was still within the one-year free trial period, my account was converte...
I am extremely uncomfortable with my experience using Google’s Gemini AI service. I have been using Gemini in Turkish for a long time on a variety of topics, but over the past 3–4 months, it has repeatedly brought up unrelated job suggestions such as welding or forklift operator roles in almost ever...
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