Gemini AI Account Recovery Request After Restriction

Humeyra
Humeyra
Gemini AI
December 19, 2025 1:51 AM39

On the evening of December 18, around 8:00 PM, I experienced a serious issue while using the Gemini app on my Android phone and the Gemini Dreams channel on WhatsApp. I copied the prompt texts I had written in the WhatsApp Gemini Dreams channel and pasted them into the Gemini app, asking it to generate the exact same image. Not only did the app fail to generate the requested image, but shortly afterward my account was restricted.

After this restriction, I deleted the app from my phone and reinstalled it. However, this time the app would not open at all. I followed the troubleshooting steps I found online exactly as instructed, went into the settings, cleared the app data, and then the app was finally able to open. Despite this, my account is still not being accepted, the restriction remains in place, and this situation is causing me significant difficulty.

I would like to receive a clear explanation for the restriction I experienced in both Gemini and the WhatsApp Gemini Dreams channel. I request that my account be restored and the restriction removed. Additionally, I ask for an explanation as to why the images I requested were not generated and why I was restricted during this process.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

Gemini Android App Fails to Answer Based Only on Latest Image

Mirsat
Mirsat
Gemini AI
January 18 7:19 PM42

I use the Gemini app on my Android phone to upload photos of pages from an English book, and I want the app to respond b...

Google Gemini Charged My Bank Account Repeatedly Without My Consent

Kübra
Kübra
Gemini AI
January 5 10:04 PM48

Even though I have never intentionally used Google Gemini or knowingly started any subscription, I noticed multiple char...

Gemini Pro Features Missing Despite Active Subscription

Yağız
Yağız
Gemini AI
December 28, 2025 5:49 PM45

I am a Gemini Pro subscriber and pay $16 per month. However, despite having an active subscription, certain features tha...

Disputing Unauthorized Google AI Subscription Fee

Maysa
December 28, 2025 1:49 PM43

This morning, I noticed a charge of $18 on my Garanti Bank debit card for an application listed as “Google Gemini.” I ha...

1

Gemini Student Verification Failed and Locked Me Out of My Account

Tunay
January 8 7:06 PM48

I completed the Gemini student account verification using my university email address. I am a student at Middle East Tec...