Xcasino Won’t Pay My $826 Winnings After Completing Requirements

I signed up for the Xcasino platform for the first time and received a $24 trial bonus. By playing Gates of Olympus: Scatter with this bonus, I won up to $1,652. However, I received a warning saying, “You have reached the maximum winnings limit,” and after that, restrictions appeared on all games. When I contacted live support, they told me that if I deposited $83 and completed a 1x wagering requirement, I would be able to withdraw $826. On November 8, 2025, at 00:12, I deposited the $83 and requested a withdrawal. But even after more than 36 hours, my withdrawal request has not been approved.

Each time I connect to live support, they simply tell me, “Your payment is in the queue; it will be processed when your turn comes,” and then they end the chat. After that, I can’t reconnect to support. No additional documents or information have been requested from me, and there have been no verification steps on my account. I repeatedly asked for the bonus to be canceled and for my $83 deposit to be refunded, but they keep giving me the same evasive responses. My username is A***.

I fulfilled all the withdrawal requirements completely, and no fees or deductions were mentioned. I initiated the withdrawal via bank transfer for $83. This was my first time using this platform, and this entire experience has completely undermined my trust. I want the bonus canceled and the full amount of my deposit refunded.