I was asked to update my information on Gate.io due to a KYC verification issue. I submitted all the required documents, including a selfie and ID, both of which were approved. However, the system rejected my address update without explanation. Now, every time I try to use the platform, I get an error message saying the address change was denied, and I’m blocked from trading.
This makes no sense. I followed every step you asked for, provided valid documentation, and yet I can’t complete even the most basic transaction. I’m locked out of buying or selling due to a vague, unexplained error—this is not how a financial platform should operate.
Gate.io, I demand that you review and approve my address update immediately so I can resume trading. Your current system is flawed, and it’s costing users valuable time and potentially money (₺). Fix the verification issue, communicate clearly, and give your users proper access to their own accounts. This needs to be resolved now.
Gate.io recently asked me to complete a KYC update. I submitted both my selfie and ID, and those were approved without any issue. However, when it came to the address verification step, the process suddenly became confusing and completely unclear. There is no specific information provided about what...
I completed all the required steps for KYC verification on Gate.io, yet it’s been 5 days and I’m still waiting for approval. Because of this delay, I’m unable to perform any trading activity—no buying, no selling. My account is essentially frozen, and I’m losing valuable time and opportunities in th...
I signed up for a Gate.io account and submitted my documents for KYC verification. Initially, I was told to wait 24 hours, which I did. After following up, I was informed I’d need to wait an additional 3–4 days. That time passed, and when I contacted them again, they said to wait another 48 hours. E...
I completed my KYC verification on Gate.io, and the system even shows that it has been approved. Despite this, nothing has changed. I still can’t perform any withdrawal transactions, and my account remains restricted. I’ve been waiting for days, yet there’s been no resolution and no meaningful updat...
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