I Can’t Trade on Gate.io Because Address Verification Document Requirements Are Unclear

Gate.io recently asked me to complete a KYC update. I submitted both my selfie and ID, and those were approved without any issue. However, when it came to the address verification step, the process suddenly became confusing and completely unclear. There is no specific information provided about what kind of document is required to verify my address.

I submitted a support ticket to ask for clarification, but I’ve received no response. Meanwhile, my account remains restricted—I’m unable to buy or sell, and this lack of access is costing me valuable opportunities. It’s frustrating to be locked out due to vague instructions and zero customer support.

This experience has also made me question the credibility and transparency of Gate.io. A platform that holds users’ funds should provide clear, accessible guidance and timely assistance—neither of which I’ve received.