Gate.io recently asked me to complete a KYC update. I submitted both my selfie and ID, and those were approved without any issue. However, when it came to the address verification step, the process suddenly became confusing and completely unclear. There is no specific information provided about what kind of document is required to verify my address.
I submitted a support ticket to ask for clarification, but I’ve received no response. Meanwhile, my account remains restricted—I’m unable to buy or sell, and this lack of access is costing me valuable opportunities. It’s frustrating to be locked out due to vague instructions and zero customer support.
This experience has also made me question the credibility and transparency of Gate.io. A platform that holds users’ funds should provide clear, accessible guidance and timely assistance—neither of which I’ve received.
I was asked to update my information on Gate.io due to a KYC verification issue. I submitted all the required documents, including a selfie and ID, both of which were approved. However, the system rejected my address update without explanation. Now, every time I try to use the platform, I get an err...
I completed my KYC verification on Gate.io, and the system even shows that it has been approved. Despite this, nothing has changed. I still can’t perform any withdrawal transactions, and my account remains restricted. I’ve been waiting for days, yet there’s been no resolution and no meaningful updat...
I signed up for a Gate.io account and submitted my documents for KYC verification. Initially, I was told to wait 24 hours, which I did. After following up, I was informed I’d need to wait an additional 3–4 days. That time passed, and when I contacted them again, they said to wait another 48 hours. E...
It’s been almost 3 months, and my identity verification on Gate.io still hasn’t been completed. I’ve submitted everything required, including a selfie with my ID, but nothing has changed. The system still shows that my verification is pending, and I have no idea what the issue is. This delay is prev...
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