Gate.io Two-Factor Authentication Issue

I created an account and made a deposit on Gate.io. I've successfully enabled two-factor authentication and connected my account to the Authenticator program. When attempting to withdraw funds, I encountered an error message even though I entered the code accurately and promptly. I've been trying to reach out to the support team for the past three days, hoping for some assistance, but unfortunately, I haven't received a response yet. I'm having trouble accessing my funds. I have a strong sense of being deceived.