I transferred a token, but it has not been refunded to my wallet. Attempting to resolve this issue with Gate.io’s customer service has been nearly impossible. The platform lacks live support, and I’ve only been able to interact with an unhelpful AI system that provides no real solutions.
As a user, I expect access to proper customer service, especially for critical financial transactions like this. The lack of human support is extremely frustrating and unprofessional.
Gate.io, I request that you promptly refund the token to my wallet and improve your support system by offering live assistance. Users need reliable and responsive help, not just AI menus that fail to address urgent concerns. Please resolve this issue immediately!
I am extremely unhappy with Gate.io and their complete lack of response to my emails regarding a significant issue caused by their support team. A Gate.io support agent provided me with an incorrect deposit address, resulting in the loss of my PAW tokens. Despite supplying all the necessary evidence...
I’m facing serious issues with Gate.io’s customer service. Not only are the representatives unhelpful, but they also seem clueless about solving even the simplest problems. I can’t even access the app, and when I try to reach out, they rush to end the conversation without providing any real solution...
Today, I initiated a total of four withdrawal transactions on Gate.io—three via on-chain transfer and one via GateCode. Although all of them were marked as confirmed and approved, none of the funds appeared in my Gate TR account. I waited patiently, thinking there might be a short delay, but hours h...
I purchased a cryptocurrency on Gate.io, trusting the platform's reliability. However, following a coin name change, my holdings were removed from my account without my consent. Despite my attempts to clarify the situation, the coin was never relisted, and I have not received any refund for the amou...
I completed my KYC verification on Gate.io, and the system even shows that it has been approved. Despite this, nothing has changed. I still can’t perform any withdrawal transactions, and my account remains restricted. I’ve been waiting for days, yet there’s been no resolution and no meaningful updat...
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