I am extremely unhappy with Gate.io and their complete lack of response to my emails regarding a significant issue caused by their support team. A Gate.io support agent provided me with an incorrect deposit address, resulting in the loss of my PAW tokens. Despite supplying all the necessary evidence, including transaction details and screenshots of the conversation showing their mistake, I have received no response or resolution. I have contacted Gate.io multiple times, but they are completely ignoring me. This level of customer service is unacceptable, and I am beginning to question whether this could have been a scam. How can a company fail to take responsibility for its own support team’s errors? I am requesting that Gate.io either return my lost tokens or compensate me with their equivalent value immediately. If this issue remains unresolved, I will escalate the matter through legal channels. I urge Gate.io to address this situation promptly and demonstrate accountability for their actions.
I transferred a token, but it has not been refunded to my wallet. Attempting to resolve this issue with Gate.io’s customer service has been nearly impossible. The platform lacks live support, and I’ve only been able to interact with an unhelpful AI system that provides no real solutions. As a user,...
I've been using Gate.io wallet for a long time, but recently I noticed that four of my tokens had gone missing. I don't know where they went; they just stopped being in my wallet. I have sent their customer service several emails, but I haven't heard back yet. I need help right away to get my Luffy-...
I purchased BANK BRC tokens on Gate.io, investing a significant amount of funds with the expectation of secure storage and seamless transactions. However, my BANK tokens have now disappeared from my Gate.io account without any explanation, and I am unable to withdraw my funds. Since this token is no...
I am absolutely outraged with Gate.io! I participated in the presale for Resolv tokens, purchasing a quantity when there was only one contract address on the BNB network. The token then tripled in value, and when I went to sell, the option was gone! My tokens were completely invisible, and I couldn'...
My Gate.io Authenticator password was deleted, and I’ve been trying to reset or cancel it multiple times without success. Despite my repeated attempts to contact support, they haven’t responded or offered any meaningful assistance. Instead of resolving the issue, they ask irrelevant questions and f...
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