Gate.io 2FA Recovery Stuck (No Reply, Urgent Help Needed!)

Good afternoon, I hope this email finds you well. I am writing to follow up on my previous emails regarding the issue I am experiencing with 2FA recovery on my Gate.io account. Unfortunately, despite multiple attempts to reach out via email, I have not received any response or assistance. To provide some context, I recently lost access to my 2FA authentication and have successfully recovered login access to all my other exchanges except for Gate.io. I find this situation puzzling and concerning, as I followed the same recovery procedures for all platforms. I submitted a request for 2FA recovery through the provided link (https://www.gate.tv/security*****) as instructed, but I have not received any updates on the status of my request. I am unsure if there are additional steps I need to take or if there is any specific information required from my end to expedite the process. Given the urgency of the matter and the impact it has on my ability to access my account and manage my assets, I kindly request your prompt assistance in resolving this issue. Any guidance or support you can provide to help me regain access to my Gate.io account would be greatly appreciated.