Good afternoon, I hope this email finds you well. I am writing to follow up on my previous emails regarding the issue I am experiencing with 2FA recovery on my Gate.io account. Unfortunately, despite multiple attempts to reach out via email, I have not received any response or assistance. To provide some context, I recently lost access to my 2FA authentication and have successfully recovered login access to all my other exchanges except for Gate.io. I find this situation puzzling and concerning, as I followed the same recovery procedures for all platforms. I submitted a request for 2FA recovery through the provided link (https://www.gate.tv/security*****) as instructed, but I have not received any updates on the status of my request. I am unsure if there are additional steps I need to take or if there is any specific information required from my end to expedite the process. Given the urgency of the matter and the impact it has on my ability to access my account and manage my assets, I kindly request your prompt assistance in resolving this issue. Any guidance or support you can provide to help me regain access to my Gate.io account would be greatly appreciated.
My Gate.io Authenticator password was deleted, and I’ve been trying to reset or cancel it multiple times without success. Despite my repeated attempts to contact support, they haven’t responded or offered any meaningful assistance. Instead of resolving the issue, they ask irrelevant questions and f...
I’ve been using Gate.io, but I’ve lost access to the email address linked to my account. I forgot the password to that old email, and the account is now completely blocked, making it impossible for me to receive verification codes required for withdrawals and deposits. Since Gate.io requires email ...
I have been unable to access my Gate.io account for a long time because I no longer have access to the old email address registered to it. I have been dealing with this issue for over two months. My account contained approximately 15 k worth of crypto assets, though I’m not sure of the exact amount ...
I am unable to access my Gate.io account because the platform is not accepting the codes generated by Google Authenticator. To make matters worse, the same codes are required to contact customer support, leaving me completely stuck. This is a significant failure in the system. I have already sent a...
I encountered a serious issue with my Gate.io account. Initially, I was blocked from accessing my account and was instructed to log in from another device. When I accessed my account via PC, I discovered that my balance was completely emptied—there wasn’t even $1 left in my account. I have no idea ...
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