21 Day Binance BNB Withdrawal Limbo + Gate.io Ticket Silence

It has been 21 days since I made a withdrawal of 2.55 BNB, but unfortunately, Binance returned it because there was a missing address tag. I have forwarded all the necessary files and information, including documents, photos, screenshots, and the transaction TXID for the refund. It seems like the money has been withdrawn because it was given back to you. Hey Gate.io, I've been trying to get in touch with your support team regarding my three support requests: #1108350, #1107609, #1119118. I've reached out multiple times but haven't received a response yet. Kindly address this matter promptly. I've had it up to here. I'm tired of waiting; it's been 20 days already.