I Need Garena to Restore My Hacked Free Fire Account and Game Progress

90

I am writing to report that my Free Fire account linked to my Gmail address (muhammedrifa****@gmail.com) has been hacked and compromised. I play on an Android device, and my in‑game name is “king” with Player ID (UID) 8984229751. Approximately three months ago, I discovered that the Gmail account linked to this Free Fire account had been hacked. The phone number associated with the Gmail account is 89437458**. I can no longer access this Gmail account, the password has been changed without my permission, the account appears to be connected to another device, and I have lost access to my game progress as a result. I attempted to recover the Gmail account using my phone number, but the recovery process was not successful. I also recently submitted a request to Garena Customer Service and I am currently waiting for a response. I kindly request that you investigate this case and help restore my account ownership. If possible, please transfer all game data and progress from the compromised account (UID 8984229751, name “king”) to a new secure account under my control, and remove any unauthorized access to the hacked account to protect my data. I am willing to provide any additional information or verification required to prove my ownership of the account and to assist with the recovery process. Thank you for your time and assistance.

Muhammed
June 9 7:30 PM
Open attachment

My free fire account profile

Muhammed
June 16 12:26 PM

My Gmail account was hacked, and I can no longer access my Free Fire account. I discovered the issue three months ago and immediately contacted Garena Customer Service, but I have not received any solution so far. My account is still compromised, and I have lost access to all of my game progress, achievements, and data. I would like Garena to take this issue seriously, help me recover my account, and ensure that it is securely transferred to a new and safe account if necessary.

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