The Gamepower power supply makes noise and shuts down — how can I process an RMA without losing months?

If your Gamepower power supply makes noise and shuts down and you want to process an RMA without losing months;

• Gather evidence: invoice, exact model, serial number, and a video of the noise/shutdown
• Rule out the basics and document them: different power cable, different outlet, remove extensions, check connections
• If possible, test it in another PC or under minimal load to confirm the issue persists
• Do not keep using it if it shuts down: document the safety risk and avoid further damage
• Save screenshots of your previous, unanswered contact attempts

Ask them to;

• Open a ticket and provide an RMA number in writing
• Confirm whether the RMA is handled by Gamepower or the seller and the correct process
• Specify maximum timelines, shipping address, and whether they provide a return label/pickup
• Accept it as “DOA/critical failure” and offer an immediate replacement if applicable
• Keep the case open with updates until resolution

To avoid delays;

• Send one single message with everything: invoice + serial number + video + a 5-line summary
• Request escalation if they don’t respond within a short timeframe and ask for confirmation of receipt

If the issue persists;

• Reiterate the claim referencing the ticket and request escalation due to safety risk
• Keep a chronological record to support the replacement

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