Freecash Won't Let Me Withdraw My $611 Balance

For about a week I have been actively using Freecash, mainly by playing Tetris Block Party every day and even making in‑app purchases to progress further. Through this, I collected all of the burning rewards, in total more than 800, but the last two rewards I earned never appeared in my Freecash account, even though I fulfilled the requirements. When I contacted support, I repeatedly received the same scripted responses that did not solve the issue. Despite these problems, I was able to successfully withdraw $100 once. After that, all my withdrawal attempts started failing without a clear explanation. Support continued to give only generic answers and I could not reach a real person. Then the system asked me to upload my ID. I did so, my ID was verified, and the message stated that I could continue making withdrawals. However, when I tried to withdraw $50 after that, the withdrawal failed again and my account was then suspended. When I went to the message chat after the suspension, I immediately saw a message saying my appeal was denied and that I could not do anything else, even though I had never submitted an appeal and was never told what I supposedly did wrong. At this point I have approximately $611 in my account that I cannot withdraw, on top of the missing in‑game rewards and the money I spent to progress in the game. I am requesting that my Freecash account be unsuspended, that I be allowed to withdraw the full $611 balance, and that I be allowed to continue earning money by playing games on the platform. I also expect a clear explanation for the suspension and why my withdrawals and rewards were blocked despite ID verification and my compliance with the rules.