I Can't Log Into My Free Fire Max Account and Join Groups Due to Illegal Access

Dear Garena Free Fire team, I cannot log into my Free Fire Max account and need your help to retrieve it. I also experienced illegal access, so I urgently need assistance to protect my account. When I enter the training camp, only half of the players arrive, and when I try to join a group, I receive a message stating that the team contains suspected players under investigation, preventing me from joining. I have never used any hacks or played with hackers, so I do not understand why I am facing these issues. I submitted a request about a month ago, but I still have not received a solution. If this issue is not resolved, I may be forced to stop playing altogether. I have been using this ID since 2019, and I have a strong emotional connection to it. If I cannot play with this ID, I will not continue playing. I kindly ask you to resolve this issue as soon as possible. It is possible that my younger brother made a mistake, and I ask for your understanding and a quick resolution. My Free Fire ID is 1996175151. Thank you, Free Fire Team.