Brand Overview: Formula.care
Formula.care is a personalized nutrition and wellness platform operated by Fjor Nutrition, Inc., a digital health company active since 2018. The platform provides customized diet programs, meal tracking, and health guidance designed to help users adopt sustainable dietary lifestyles and reach their fitness goals.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone: No official customer support phone number is publicly available. Customer inquiries and support requests are handled exclusively through email and the platform's in-app or website chat.
Industry and Operations
Formula.care operates within the digital health, mobile nutrition, and wellness industry. Its business model relies on recurring paid subscriptions that grant members access to tailored nutrition plans and digital tracking tools via its website and mobile applications on iOS and Android.
- Specialized Nutrition Plans: Customized dietary programs tailored to specific protocols such as Carnivore, Mediterranean, Anti-Inflammatory, and Cortisol Detox diets.
- Food and Macro Tracking: Logging tools that allow members to record intake using barcode scanning, photo recognition, voice input, and manual ingredient searches.
- Recipe and Meal Guides: A curated library of goal-specific recipes, grocery lists, and educational content.
- Subscription-Based Access: Multi-tiered recurring memberships purchased either through web checkout or directly as in-app purchases.
User Sentiment
Overall user sentiment is largely dominated by frustration regarding billing transparency, auto-renewals, and difficulties resolving payment disputes with customer support.
- Unexpected Recurring Charges: Many customers report being charged unexpected subscription renewal fees after paying for an initial trial or promotional plan.
- Cancellation Complications: Users frequently cite difficulty canceling their accounts, often facing confusion between purchases made through the official website versus mobile app stores.
- Strict Refund Terms: Numerous complaints highlight denied refund requests, with the company often stating that access to digital content voids refund eligibility once a plan has been viewed.
- Unexpected Add-On Fees: Several users report unintentional charges for add-on digital materials, such as meal workbooks or bonus guides, during the initial sign-up flow.
- Database Limitations and Content Gaps: Some users note that the nutritional database lacks items outside the United States or find that meal recommendations do not fully align with the specific dietary preferences selected during onboarding.
Share Your Experience
If you’ve experienced issues with Formula.care, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.