Access Bank Unauthorized Debit: Reverse Findandloc Charge

I am an Access Bank customer and I am writing to complain about an unauthorized debit from my account through your digital channels. On 06/08/2026, my account was debited with the sum of NGN 27,422.20. The transaction appears on my account with the description “FINDANDLOC* C7405848FF BARCELONA”. I did not authorize this transaction, I did not receive any value or service for it, and I have no connection with this merchant or any transaction in Barcelona. As soon as I noticed the debit, I sent an email to Access Bank to report the issue, but I have not received any response so far. This situation is worrying because my money has been taken without my consent and I have not been given any explanation or support. I kindly request that Access Bank urgently investigate this transaction, reverse the NGN 27,422.20 back to my account if it is confirmed to be unauthorized, and secure my account against any further unauthorized debits. I also expect a clear written explanation of how this transaction was processed on my account without my approval.