Wrong Transaction In Fampay

On 21 August 2025, I made a UPI transaction of ₹1040 through Fampay with transaction ID FMPIB3107864075 to the recipient R Anil N***. The app shows the payment as successful, and I also have a screenshot of the confirmation screen, but there is an issue with this transaction that has still not been resolved. I contacted Fampay customer support regarding this transaction problem, but I did not receive any clear or helpful response about what went wrong or how and when it would be resolved. This has caused me financial and mental stress, as ₹1040 is still in dispute and I do not know the current status of the payment. I request that this transaction be urgently checked in detail, and that either the ₹1040 be credited correctly to the intended recipient or refunded back to my Fampay account or bank account as soon as possible. I also ask to be provided with a clear explanation of the issue and a written confirmation once the problem has been fully resolved.