Urgent: Money Transferred To Wrong Account

I made a wrong money transfer through the FamPay app on 16 August 2026 at around 6:18 pm, where ₹1000 was mistakenly sent to a wrong number / wrong recipient. The transaction in the app shows as “Money paid successfully” to Krishna P*** with UTR 622886683830, but this payment was not intended for this person. After noticing the mistake, I contacted FamPay customer support and raised a ticket. However, I then received an email saying that my ticket 7975655 has been “resolved”, even though my issue has not actually been fixed and the money has not been returned to me. I kindly request that this wrong transfer be properly investigated and that the full amount of ₹1000 be refunded or reversed back to my FamPay account as soon as possible. I expect clear communication and a proper resolution, instead of marking the ticket as resolved while the problem is still ongoing.