MasterEdu AI ₹101 Payment Completed but Service Not Working

I paid ₹101 via FamPay on 21 September 2026 at around 9:54 PM for a MasterEdu AI service. The transaction was completed successfully, and the transaction ID is FMPIB6645891439, as shown in the attached screenshots. Despite the successful payment, the service did not work properly and I faced an issue after the transaction. I also see a failed complaint request related to this payment on the screen. I could not use the service I paid for and did not receive a proper resolution. I request that my ₹101 payment for this failed transaction be checked and that my money be refunded as soon as possible, or that the service be properly activated without any further issues.