FamPay UPI Transfer Sent to the Wrong Person — ₹4,500 Refund Request

I am using FamPay’s UPI service in Jaipur and on 13/09/2026 an amount of ₹4,500 was accidentally transferred to the wrong person, Ajay Karadiy**, via UPI. The payment went through immediately and the transaction confirmation screen shows UTR number 625695825744 for this transfer, so I could not undo it from within the app. This ₹4,500 is my hard-earned money and I am extremely stressed because it has gone to the wrong person even though the transfer was clearly a mistake. After realizing the error, I tried to contact FamPay support but I have not received any answer or proper help so far. I also tried to reach the recipient directly, but instead of cooperating he abused me, did not give me any proper information and then blocked me, which makes it impossible for me to resolve this on my own. I request and expect FamPay to urgently step in, contact the concerned bank or recipient if needed, and ensure that the full amount of ₹4,500 is refunded to my account as soon as possible, either by reversing the transaction with UTR 625695825744 or by any other effective solution. I also request a clear written explanation of the steps taken in my case and what measures exist to protect users in such situations in the future. You can reach me for any confirmation on my phone number 7852857626, and I prefer to receive communication in Hindi.