FamPay UPI Transfer Debited Twice After Pending Transaction

I am writing regarding a problem I experienced with a UPI transfer through FamPay on 15 August. I attempted to transfer ₹160 to Selvam Va***, and the first transaction stayed in a pending status for a long time, so I sent the money again to another number. After that, both transactions went through and the amount of ₹160 was debited twice from my account. Because of this, the same payment related to the transfer to Selvam V*** was effectively taken two times, which caused me financial loss. I contacted FamPay customer support and they only shared a link for raising a complaint, but the link did not open and I could not submit my issue properly. I request that FamPay investigate these duplicate UPI transactions of ₹160 dated 15 August, in particular the payment to Selvam V*** and refund the extra amount that was taken. I also ask that the complaint link or support process be fixed so that customers can raise such issues without difficulty.