Fampay Payment Error

I recently attempted to make a payment of 223 using FamPay UPI for a booking on the Playo app. The amount was debited from my FamPay balance, but the payment failed on both Playo and FamPay, and the transaction did not go through to the merchant. In the transaction detail screen, the payment is clearly marked as “Failed” with a note that the receiver’s UPI server is busy, yet the amount of 223 has still been deducted from my account and has not been reversed so far. After this failed deduction, my FamPay wallet now shows a remaining balance of around ₹88 only. I tried to reach customer support by phone, but no one picked up my call and I could not get any help or clear information about when my money will be refunded. I now no longer want this payment to be processed to Playo under any circumstances. I request that the debited amount of 223 be promptly and fully refunded back to my FamPay wallet or original payment source, and that I be informed in writing about the resolution of this failed UPI transaction.