On October 24, 2024, at 18:05, I received a call from someone claiming to represent Extrabet. The caller said that the platform was transitioning from the Cyprus system to the Spanish government system, during which 70% of my balance would be withdrawn, and I would receive a ₺7,000 bonus afterward. They instructed me to withdraw the ₺9,800 from my account to my own bank, then sent me an IBAN number, claiming I would be compensated with a total payment of ₺11,700. I transferred ₺11,700 to the provided IBAN. Throughout this process, the caller knew my username, password, and transaction history on the site. When I contacted Extrabet customer service, they denied making such a call and blamed an IP conflict. However, since the caller had full access to my personal account details, I am certain they were an Extrabet employee or representative. Moreover, when I deposited money into my account, I was suddenly logged out of the games and the site, and five minutes later, I received this call. If there is a security vulnerability in Extrabet’s system, the company is fully responsible for the loss of my funds. I request a refund of the ₺11,700 taken from me. Otherwise, I will file a complaint in an international court. I have all payment receipts, screenshots, and chat records as evidence. My username is so***3.