Brand Overview: Extended Stay America
Extended Stay America is an economy hotel chain operating across the United States and Canada. Founded in 1995, the brand specializes in affordable, long-term lodging accommodations. In 2021, the company was acquired by Blackstone Real Estate and Starwood Capital Group.
Contact Info
- Phone: 1-800-804-3724
- Email: A general official customer support email is not publicly available.
Industry and Operations
Extended Stay America operates in the hospitality industry, providing extended-stay lodging solutions for business travelers, relocating families, and long-term guests. The brand focuses on creating a home-like environment with functional amenities designed for stays of a week, a month, or longer. The business model emphasizes convenience and cost savings for extended visits.
- Fully equipped kitchens in every suite
- On-site guest laundry facilities
- Pet-friendly accommodations
- Free Wi-Fi access
User Sentiment
Overall user sentiment regarding Extended Stay America is primarily negative, with many guests expressing significant dissatisfaction with facility upkeep, cleanliness, and staff interactions across various locations.
- Cleanliness and Hygiene: Numerous complaints highlight unsanitary conditions, including dirty linens, trash left from previous guests, and lingering odors.
- Pest Issues: Multiple reviewers report encountering pests, such as roaches, in their rooms.
- Customer Service: Guests frequently mention unprofessional, unhelpful, or dismissive staff behavior when attempting to resolve problems.
- Refund and Billing Disputes: Customers often struggle to receive refunds for early check-outs, canceled nights, or security deposits.
- Facility Maintenance: Frequent complaints cite broken or outdated amenities, including malfunctioning plumbing, slow drains, and stained furniture.
Share Your Experience
If you’ve experienced issues with Extended Stay America, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.