I Won ₺3,000 on Expert Option but They Paid Me Only ₺1,000
I placed a winning trade on Expert Option that should have credited my account with ₺3,000, yet only ₺1,000 showed up in my bank. That is barely a third of my rightful profit. Trading is supposed to be transparent, but lately your platform feels more like a slot machine than a brokerage: endless withdrawal issues, vague excuses, and zero responsibility from customer service.
I supplied every document you requested—screenshots of the winning ticket, my full IBAN, and a copy of my ID—but a full week has passed and the missing ₺2,000 still hasn’t arrived. Each time I contact support, I get another scripted answer telling me to “wait a little longer.” That is not an acceptable business practice.
Expert Option, honor your own payout rules. Deposit the remaining ₺2,000 into my account immediately and confirm in writing that future withdrawals will be processed in full and on time. Stop treating legitimate traders like gamblers and fix your payment system before more clients lose confidence.
Hello, Süleyman, Thank you for sharing your experience. We understand your concern regarding the withdrawal and appreciate that you have already been in contact with our support team and provided the requested documents. We adhere strictly to international laws and industry standards to guarantee a safe, transparent, and secure trading environment. While most withdrawals are processed in full and on time, in some cases additional review or reconciliation with the payment provider may be required, which can affect the final credited amount or processing time. As this request was submitted some time ago, we would like to clarify the current status of your case. Please let us know whether this matter has already been resolved. If you still require assistance, kindly contact our support team or continue the conversation here, and provide your ExpertOption account ID so we can recheck the details and assist you further. We’ll be glad to review your case again and help clarify the situation. Best regards, ExpertOption Team
Hello Süleyman, Thank you for sharing your experience. We understand your concerns regarding the withdrawal process and appreciate that you have already contacted our support team and provided the necessary documents. We work in strict compliance with international laws and industry standards to provide a safe, transparent, and reliable transaction environment. While most withdrawals are processed fully and on time, in some cases additional review or reconciliation with the payment provider may be required; this can affect the amount reaching your account or the processing time. Since this request was submitted some time ago, we would like to clarify the current status of your case. Please let us know whether this issue has been resolved. If you still need assistance, please get in touch with our support team or continue the conversation here and share your Expert Option account ID; we can then review the details again and help you further. It would be our pleasure to re‑examine your case and assist you in clarifying the situation. Best regards, Expert Option Team
