I rented a car from Europcar in France. But when I paid the money and went to the Europcar office in Lyon airport, they said that there was no vehicle in the category of the vehicle I rented, they asked me for an extra fee for the higher class vehicle, I had to accept the low-class vehicle they suggested in order not to stay at the airport with suitcases and 2 children. I wrote this situation as a Complaint on the Internet. Then Europcar took 45 Euros from my credit card. I was told verbally that this money was a traffic ticket, but when I asked for a document, they sent me an invoice showing that it is "Administration fees fines" were recorded. They did not send the traffic receipt, so naturally, I think that this money was money deducted from me upon my complaint. If there is a traffic ticket, shouldn't the document be sent to me without my request? The essence of the matter is that if you rent a car from Europcar, do not complain even if you are not satisfied, there is a 45 Euro penalty.
On December 28, 2024, I rented a car from Europcar at the Cologne train station in Germany. During the rental process, I clearly informed the Europcar agent that I would be driving to Strasbourg and explicitly asked if there would be any additional charges for crossing the border. The agent confiden...
I rented a car beginning of June in Italy Europecar. There was a bump on the front and I immediately tell them and asked the insurance what they would need afterward. I said these things to Europecar and they said to me that they would provide me everything. In the first week, they said everything w...
On October 24, 2025, I was informed by Europcar of two separate fines — one for £90.00 and another for £27.40 dated October 27, 2025. Following this, I was notified that an “admin fee” of £50 per fine (a total of £100) would be charged. These administration fees are almost equal to the actual fines ...
I recently rented a car from Europcar and picked it up from Düsseldorf Airport. At no point during the booking process was I informed of any extra fees related to picking up the car at the airport. Everything seemed fine—until I checked my credit card statement and saw that I was charged an addition...
On May 22, 2024, I rented a car from Avis in Montpellier, France. When I went to pick up the car, the person there mentioned that the car had some damage, which was documented in the email I received, and handed me the keys, saying I could start using the car directly from the underground parking ac...
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