I registered through eSIM IO, purchased an internet package, and used my line without any problems while traveling in Italy. However, once my internet package was exhausted, the remaining balance in my account was automatically activated and approximately $2 was deducted from my balance without any warning or approval.
My main objection is not actually about the amount charged, but about the complete lack of any clear notification inside the application when the package ended. I was told that email notifications are supposedly sent, but in 2026, relying only on email for such an important issue in a mobile application is not, in my opinion, a reasonable or customer-friendly approach. There was no visible in-app warning, no pop-up notification, and no confirmation request before my remaining balance started being consumed automatically.
If my account balance had been significantly higher — for example $50 — the entire amount could easily have been spent without me even realizing it. That possibility alone shows how risky and poorly designed this system currently is.
The reason I am writing this complaint is so that other users after me do not experience the same problem. I request that eSIM IO implement a clear, understandable, and approval-based warning system inside the application whenever an internet package is about to expire and before any remaining account balance is automatically used.
I purchased an internet package from eSIM IO while traveling abroad, and I am extremely disappointed. The package was both overpriced and used up far too quickly. For comparison, in the country I am currently in, 100GB of internet costs only €30 at the airport, but on the app, the same service was $...
Through eSIM IO, I purchased an eSIM package costing €49 to use during my trip to Cuba. The payment was charged to my credit card on January 15, 2026, in the amount of approximately $58. However, before and during the purchase process, the application did not provide sufficiently clear or detailed i...
I purchased a Global Data 5 GB package from ESIM.io and started using it in Mexico on December 12. According to the offer, I was supposed to have 5 GB of data included in the package. When I activated it, I also had a separate balance of 7 USD in my account. Within just two days, after using only ab...
I downloaded the eSIM io app to use during my trip abroad. Before traveling, I purchased a package and loaded $20 into the service. However, after com...
I recently traveled abroad and used the eSIM IO app to purchase an internet package. About a week later, I discovered that money was withdrawn from my account without my authorization. The only place I ever used this credit card was on the eSIM IO app. For extra security, I had even created a virtu...
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