Enuygun Customer Service Hung Up on Me and Treated Me Disrespectfully

When I contacted Enuygun Customer Service earlier today to request assistance, I was treated in an extremely disrespectful and unprofessional manner. During the call, representatives identified as T** and Ü*** did not attempt to assist me with my issue. Instead, they used insulting and offensive language, and the conversation ended when the call was abruptly disconnected from their side. As a customer, I found this treatment humiliating and completely unacceptable.

The call was made from my phone number 0545****47. I request that Enuygun review the recording of this conversation to determine why I was treated in this manner and to investigate the conduct of the employees involved. I cannot understand how customer-facing representatives who behave this way are allowed to interact with customers. Such conduct reflects poorly on Enuygun and falls far below the level of professionalism that customers should reasonably expect.

I request a thorough investigation into the actions of the employees involved, appropriate corrective measures if misconduct is confirmed, and a written or telephone response informing me of the outcome. I also ask that Enuygun take the necessary steps to ensure that other customers are not subjected to a similar experience in the future.

I also have an audio recording and/or screenshots related to this incident and can provide them upon request to assist with the investigation.