Securing My Efootball Account

I am writing regarding my eFootball account linked to my KONAMI ID, which has been inaccessible since 07/07/2026 due to a temporary suspension requested for security reasons. Someone had gained unauthorized access to my eFootball account, so I immediately contacted Konami and asked for a temporary suspension while I secured my email and changed my password. After securing my email account and updating my password, I contacted Konami again and clearly requested that the temporary suspension be lifted so I could regain access to my account. Despite my repeated inquiries and messages through the support and inquiry channels, Konami has not restored access to my account and has not provided any explanation or reason for refusing to lift the suspension. I am now completely locked out of my account, even though the security issue on my side has been resolved. I kindly request that my account be fully restored and the temporary suspension lifted so that I can access my eFootball account again. I also ask that Konami review this situation urgently and, if there is any additional information needed from me, clearly inform me so this can be resolved as soon as possible.