Konami ID Hacked: Email Changed and eFootball Account Inaccessible

Konami ID Hacked: Email Changed and eFootball Account Inaccessible
20

I am an Efootball player from Indonesia and I use a Konami ID to access the game. On 5 July 2026 my Konami ID appears to have been stolen and the email address linked to my account was changed by someone else without my consent. Since this unauthorized change, I can no longer access my account and I am worried about the security of my personal data and in‑game progress. My game data is associated with the code ASBB-836-250-108. I have not yet been able to contact Konami or Efootball customer support, so I am submitting this complaint to request urgent help. I kindly ask Konami to investigate this unauthorized access, reverse the email change on my Konami ID, and help me recover full access to my account. I also request that any suspicious activity on this account be checked and that my account be secured so that such a situation does not happen again.

1 Support
Gunung
July 5 9:44 AM

I would like to request that my account be restored.

Gunung
July 11 9:50 PM
Open attachment

Please help to recover my beloved efootball account that has been stolen.

Gunung
July 11 9:53 PM

This is proof of the purchase transaction for my eFootball account.

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