Konami Needs to Recover My Hacked eFootball Account Immediately

I am writing about a serious problem with my eFootball account linked to my Konami ID, which I use on my Android phone. On a Wednesday this month, I noticed that I could no longer log in to my account, and I later discovered that both the email address and the password had been changed without my permission.

Since that time, I have been completely unable to access my account for several days. Because of these unauthorized changes, I cannot log in at all, and I am very concerned about the packs and the progress I had built up in the game.

I had recently logged in using my original email address, so I can confirm that I am the legitimate owner of the Konami ID and the eFootball account, but my access is now blocked due to the changed login credentials.

I request that you urgently investigate this unauthorized access, immediately freeze or secure the compromised account to prevent further misuse, and then help me recover access or transfer all of my game data, progress, and packs to a new secure account under my control.

I am ready to provide any proof necessary, such as my original email information or other account details, to confirm my ownership and resolve this situation as quickly as possible.