I’m very disappointed with my recent experience with eDreams’ flight booking platform. I booked a flight from O.R. Tambo International Airport to Harare, Zimbabwe, on October 2, 2024, with a departure date of October 9. I paid for the ticket using my Standard Bank debit card, expecting only a one-time charge for the flight. To my surprise, on November 1, 2024, eDreams debited my account for R195 without my prior authorization. It appears they saved my card details and charged me for a membership service I did not agree to. When I reached out to eDreams, I spoke with a representative named S*** at (+27) 21 300 2421, who explained that booking a flight through their platform automatically enrolls customers in a subscription with monthly fees. This is not something I knowingly signed up for, and I feel this practice could catch many customers off guard. I kindly request that eDreams reconsider this automatic enrollment policy and stop any further unauthorized charges. For those considering booking through eDreams, please be aware of this potential additional charge.
On July 17, 2024, my credit card was charged an eDreams Prime membership fee of 89.99 euros. When I purchased my ticket a month ago, there was no indication of Prime membership. I am cautious about this. They made it appear as if I used it for free for one month and then continued, but I did not pro...
I recently discovered that eDreams has been charging me for a subscription without my consent. Three days ago, I noticed unauthorized charges totalling 189.98 euros taken from my debit euro account. I did not knowingly subscribe to any such service, and these payments came as a complete surprise to ...
On August 6, 2025, I purchased a ticket through eDreams for a Sofia–Amsterdam flight (Booking Reference: 23716879487). However, on August 29, 2025, eDreams withdrew €99.99 from my account as a so-called membership fee—without my knowledge or authorization. I never approved this transaction, and no n...
On July 17, 2024, €89.99 was charged to my credit card for an eDreams Prime membership. When I purchased my ticket this month, there was no indication of a Prime membership, and I am usually careful about these things. I had used a one-month free trial, but it seems they reflected it as a continuati...
On May 27, 2024, I decided to buy a flight ticket from Mallorca to Barcelona using eDreams as it offered a slightly lower price. Today, I got a notification from my bank about an unauthorized activation of a one-year Prime membership, and they automatically charged my card for it. I didn't have a m...
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