I booked a Qatar Airways flight from Manchester for 25 February 2025 through eDreams and later discovered that £100 had been taken from my credit card for a “Prime Plus” service that I did not request, agree to, or use. There was no clear warning or explicit consent from me for this extra service, and I only realised what had happened when the £100 charge appeared on my account. I contacted eDreams about this unauthorised Prime Plus charge, but they refused to refund the amount and showed no real willingness to resolve the issue. I consider this practice misleading and unfair, as customers can very easily end up paying for an additional service they neither knowingly selected nor benefited from. With this complaint, I want to warn potential customers about these charges and the way they are added, and I request that the relevant authorities thoroughly investigate and, if appropriate, take action against such practices. I also expect eDreams to review this case again, return the £100 taken for Prime Plus that I never asked for, and ensure that no further charges are applied to my card without my clear and informed consent.
On November 6, 2025, a charge of 102 USD and on November 20, 2025, another charge of 115 USD were withdrawn from my credit card by the service called EDreams Prime without my knowledge or consent. I have never had any membership, transaction, or request with EDreams Prime before, so I consider these...
I purchased a single flight ticket through eDreams and was automatically enrolled in their Prime membership without my knowledge or consent. At first, they withdrew a small amount—around €5—from my account. I noticed it and immediately canceled the so-called membership. Despite canceling, on April 1...
I purchased a flight ticket through the eDreams website on November 24, 2025. However, after reviewing my credit card statement, I later noticed that on December 9, 2025, an eDreams Prime membership fee of £99.99 was charged to my account without my knowledge or consent. I did not accept or approve ...
On November 25, 2025, I noticed that €119.99 had been charged to the credit card linked to my eDreams account without my knowledge or consent, listed as a “Prime Annual” fee. The transaction appears in my card activity as originating from Barcelona. I only created an account and registered my card ...
On August 4, 2025, I purchased a flight ticket from Antalya to Stuttgart through eDreams Prime (Booking Reference: 23716639598). However, after buying the ticket, I discovered that an eDreams Prime subscription was automatically added to my account without my knowledge or consent. Starting from Augu...
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