eDreams Does Not Allow Reservation Updates
E Dreams booked my flight for the 21st of August, but my hotel was booked for the 20th of August. It costs me 111 euros more, which they do not refund. Requested hotel date changes. Thank you for your recent inquiry about changing your hotel arrangements. Unfortunately, according to the terms and conditions of your hotel reservation, the hotel you have chosen cannot be changed. Requested flight time changes. Regarding your eDreams booking reference 17834814221, we sincerely regret that your customer service experience was less than ideal. We reviewed your case to ensure that quality standards were met, and we assure you that your request was properly processed on our end. However, as an intermediary in this situation, we are bound by the terms and conditions of Swiss International Air Lines and the Mercure Amsterdam City Hotel. Unfortunately, we have no control over the final decision made by the provider.
