E Dreams booked my flight for the 21st of August, but my hotel was booked for the 20th of August. It costs me 111 euros more, which they do not refund. Requested hotel date changes. Thank you for your recent inquiry about changing your hotel arrangements. Unfortunately, according to the terms and conditions of your hotel reservation, the hotel you have chosen cannot be changed. Requested flight time changes. Regarding your eDreams booking reference 17834814221, we sincerely regret that your customer service experience was less than ideal. We reviewed your case to ensure that quality standards were met, and we assure you that your request was properly processed on our end. However, as an intermediary in this situation, we are bound by the terms and conditions of Swiss International Air Lines and the Mercure Amsterdam City Hotel. Unfortunately, we have no control over the final decision made by the provider.
Dear eDreams Customer Service, I am writing to formally request a refund for my booking. Below are the details: Booking Reference: 23833500485 Passenger Name: Su M** A** Travel Route: Tirana → Frankfurt (Flight 1) and Frankfurt → Bangkok (Flight 2) Date of Booking: 28 Aug 2025 When I purchased ...
On August 4, 2025, I purchased a flight ticket from Antalya to Stuttgart through eDreams Prime (Booking Reference: 23716639598). However, after buying the ticket, I discovered that an eDreams Prime subscription was automatically added to my account without my knowledge or consent. Starting from Augu...
Dear eDreams Customer Support, I recently booked a flight on January 29, 2025, at 11:15 AM from Auckland to Dunedin through eDreams. The total amount displayed and confirmed in my email receipt was $370.38 NZD, which I paid in full using my BNZ debit card. However, upon reviewing my bank statement, ...
Dear E-Dreams Customer Support, I recently booked a flight from Vienna to Barcelona through your website. However, I was unexpectedly charged €90 for an 'E-Dreams Prime membership', which I neither subscribed to nor authorized. I did not consent to this charge or to my credit card details being stor...
Dear Xolvie Support Team and eDreams, I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered with a recent flight reservation made through eDreams. On April 14, 2024, I purchased a flight ticket from Sevilla to Frankfurt for April 17, 2024, throu...
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